About this Privacy Policy
This Privacy Policy explains how AUTOM-8 SYSTEMS PTY LTD trading as Platypus Analytics (ABN 31 061 501 568) (Platypus Analytics, we, us or our) collects, holds, uses and discloses personal information.
We are committed to protecting your privacy and to handling personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to our website, our online enquiry and quotation forms, our email and business communications, and the products and services we provide. By using our website or providing personal information to us, you agree to the handling of your personal information as described in this Privacy Policy.
What is personal information
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether or not it is recorded in a material form.
Some personal information we handle may be sensitive information (such as health information). We do not generally seek sensitive information and ask that you do not provide it to us unless it is necessary and you consent to us handling it.
Personal information we collect
The personal information we collect depends on how you interact with us. It may include:
identity and contact details, such as your name, business name, email address, phone number and postal address;
information you provide when you submit an enquiry form, request a quotation or otherwise contact us about our products, including details about your organisation and the products or assistance you are seeking;
information contained in your communications with us, including emails, messages and notes from calls and meetings;
order, delivery and shipping information, such as delivery addresses, purchase order details and shipping contact information;
information about your product requirements, application, equipment, testing requirements and other technical information that you provide to us so that we can assess an enquiry, prepare a quotation or supply or support our products;
billing and payment-related information, such as billing contact and ABN, where relevant; and
technical and usage information collected automatically when you visit our website, such as your IP address, device and browser type, pages viewed, referring website and the dates and times of your visits.
How we collect personal information
We collect personal information in a number of ways, including:
directly from you, when you complete a form, submit an enquiry, request a quotation, send us an email, or otherwise communicate with us;
automatically, through cookies and similar technologies and through website analytics tools, as described in our Cookie Policy;
through the third-party platforms we use to operate our website and manage enquiries, communications, orders and business operations, including Webflow, HubSpot, Google Workspace and Xero; and
occasionally, from third parties such as a person who refers you to us, or from publicly available sources, where it is reasonable and practicable to do so.
If it is reasonable and practicable, we will collect personal information about you directly from you. Where we collect your personal information from a third party, we will take reasonable steps to ensure you are made aware of the matters in this Privacy Policy.
Cookies and website analytics
Our website uses cookies and similar tracking technologies for functionality, analytics, form tracking and marketing attribution. These technologies may collect personal information such as your IP address and information about how you use our website.
Our Cookie Policy explains the cookies and tracking technologies we use, and how you can manage your preferences. You can also manage cookies through your browser settings and, where we present a cookie consent tool, through that tool.
Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes connected with our business, including to:
respond to your enquiries and quotation requests and provide information about our products and services;
arrange and conduct calls, meetings and consultations regarding product and technical requirements;
provide, manage and improve our products and services, process and fulfil orders, arrange delivery and provide product support;
operate, maintain and improve our website and the tools available on it;
manage our relationship with you, including invoicing, payments and record-keeping;
send you marketing and updates about our products and services, where you have consented or where we are otherwise permitted to do so;
understand how our website and communications are used, through analytics; and
comply with our legal obligations and manage our legal risks.
We will only use or disclose your personal information for a purpose for which it was collected, for a related purpose you would reasonably expect, where you have consented, or where we are otherwise permitted or required by law.
Direct marketing
We may use your contact details to send you marketing communications about our products and services, such as newsletters, updates and offers, where you have consented or where we are otherwise permitted to do so under the Privacy Act and the Spam Act 2003 (Cth).
Every commercial electronic message we send will identify us and include a way to unsubscribe. You can opt out of marketing communications at any time by using the unsubscribe function or by contacting us using the details at the end of this Privacy Policy. We will action your request within a reasonable time.
Who we disclose personal information to
We may disclose your personal information to:
our personnel, contractors and subcontractors who need it to help us provide our products and services and run our business;
third-party service providers and platforms that support our website and operations, including website hosting (such as Webflow), customer relationship management, forms and email tools (such as HubSpot), productivity and email services (such as Google Workspace), accounting and invoicing services (such as Xero), website analytics and search optimisation tools, and freight, courier and logistics providers;
our distributors, sales agents and representatives, where reasonably necessary to respond to enquiries, prepare quotations, process orders or provide products and support;
professional advisers, such as our accountants and advisers, where reasonably necessary;
a purchaser or prospective purchaser of our business, subject to appropriate confidentiality arrangements; and
government agencies, regulators, courts and other parties where required or authorised by law.
We take reasonable steps to ensure that the third parties we engage handle personal information consistently with the Privacy Act.
Overseas disclosure
Some of the third-party platforms and service providers we use store or process information on servers located outside Australia, including in the United States and other countries. This means your personal information may be stored or processed overseas.
The countries in which our providers operate will depend on the provider and may change from time to time. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with the APPs.
How we keep personal information secure
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include using reputable platforms, access controls, and secure business practices.
No method of transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security. If we become aware of a data breach that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act.
How long we keep personal information
We keep personal information for as long as it is needed for the purposes for which it was collected, to provide our products and services, to meet our legal and record-keeping obligations, and to manage our legal risks.
When we no longer need personal information, and we are not required by law to keep it, we take reasonable steps to destroy it or to de-identify it.
Accessing and correcting your personal information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. You can make a request using the contact details at the end of this Privacy Policy.
We will respond to your request within a reasonable time. There is no charge for making a request, although we may charge a reasonable fee for giving access in some circumstances. If we refuse your request, we will tell you why in writing, unless it is unreasonable to do so, and how you can complain about our decision.
Making a complaint
If you have a concern or complaint about how we have handled your personal information, please contact us using the details at the end of this Privacy Policy. We will consider your complaint and respond to you within a reasonable time.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, by phone on 1300 363 992, or by writing to GPO Box 5288, Sydney NSW 2001.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our products and services or the law. The current version will be available on our website, and the version that applies is the one in effect when you interact with us.
Contact us
If you have any questions about this Privacy Policy, or you wish to make a request or a complaint, you can contact us at: info@platypusanalytics.com